Privacy Policy

Last updated: October 3, 2026

This Privacy Policy explains how Howell Services LLC ("we," "us," or "our") collects, uses, and protects your information, including information related to text messaging (SMS/MMS). By using our website or our messaging services, you agree to the practices described here.

Information We Collect

We collect the following information directly from you:

• Name — so we can identify and address you.
• Mobile phone number — so we can contact you about your request, including by text message.
• Email address — for follow-up and records.
• Service and project details — the information you provide about the work you are requesting (service type, address/area, timing, photos, and notes).

How We Collect Your Phone Number

We collect your mobile phone number when you submit a quote, estimate, or contact form on our website (howellshandymanservices.driftpoint.us), and when you call our business line and ask us to text you. Providing your number and opting in is always voluntary.

How We Use Your Phone Number & Send You SMS

We use the phone number you provide to send you text messages (SMS/MMS) about your own request — including quote and estimate follow-ups, appointment scheduling and reminders, job-status updates, invoice notifications, and answers to questions you send us. Message frequency varies depending on your request and our communications with you.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. The categories of information above may be shared only with service providers that help us operate our business and deliver these messages (for example, our telecommunications/SMS provider), strictly to provide the service you requested, and never for their own marketing.

Message & Data Rates

Msg & data rates may apply. Message frequency varies. Your mobile carrier's standard messaging and data charges apply to messages you send and receive.

How to Opt Out

You can opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive one confirmation message and then no further texts. For help, reply HELP. You can also ask us to stop texting you using the contact details below.

Data Security & Retention

We keep your information only as long as needed to provide our services and meet legal and record-keeping requirements, and we take reasonable measures to protect it against unauthorized access.

Your Choices

You may request that we correct or delete the personal information we hold about you by contacting us using the details below.

Apps and Online Services

This page covers our website and text messages. If you use our apps, customer portal or AI assistants, our full Privacy Policy also applies.

Contact Us

If you have questions about this Privacy Policy or your information, contact us by replying to any text message from us, or through our website at howellshandymanservices.driftpoint.us.